DELIVERY TERMS
Place des Arts ships worldwide by La Poste in Colissimo or by DHL to the delivery address indicated by the Customer.
The Works are protected during transport by specific packaging: the Works are rolled and packed in a cardboard tube. Nevertheless, due to the characteristics of certain Works (fragility, price, size, weight...), Place des Arts may send the Works flat, in crates or require the use of a specific delivery method by a specialized carrier.
Delivery charges for Orders are fixed regardless of the number of Works ordered.
Delivery and packaging costs per Order :
Metropolitan France : 15 €
Zone 1 (Germany, Austria, Benelux, Spain, Italy…) : 25 €
Zone 2 (US, Canada, UK, Swiss, Norway, Mexico, South Korea, Japan,…) : 35 €
Zone 3 (Russia, Australia, South America, Africa…) : 50 €
Complete list of countries by areas :
Area 1 : Austria, Benelux, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Area 2 : United Kingdom, Albania, Algeria, Andorra, Bangladesh, Bosnia, Cambodia, Canada, China, Egypt, Guadeloupe, Guernsey, French Guiana, Hong Kong, Indonesia, India, Israel, Japan, Jersey, Kosovo, Lichtenstein, Macedonia, Morocco, Malaysia, Martinique, Mayotte, Mexico, Moldova, Montenegro, Norway, Philippines, Réunion, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates (UAE), United States, Vietnam, Japan.
Area 3 : Rest of Africa, Argentina, Armenia, Australia, Bahamas, Bahamas, Barhein, Belize, Bermuda, Belarus, Burma, Bolivia, Bonaire, Brunei, Brazil, Canary Islands, Cape Verde, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, Greenland, Guatemala, Georgia, Saudi Arabia, Honduras, Iraq, Iceland, Iran, Jamaica, Jordan, Kuwait, Laos, Macao, Madagascar, Maldives, Mauritius, Nicaragua, New Caledonia, New Zealand, Nepal, Oman, Pakistan, Panama, Papua, Paraguay, Polynesia, Puerto Rico, Peru, Qatar, Russia, Ukraine, Uruguay, Uzbekistan, Venezuela.
RIGHT OF WITHDRAWAL
The Works sold on the Site are fragile collector's items, to be handled and packed with care.
Therefore it is highly advised that consumers Customer whishing to exercise their right of withdrawal, first contact Place des Arts to find an amicable solution at the following address: info@place-des-arts.com.
Place des Arts is committed to responding as soon as possible to the Customer's request.
Exercice of the right of withdrawal
The consumer Customer (established in the European Union and Switzerland) having ordered a Work on the Site has fourteen (14) days from receipt of the Work to exercise his right of withdrawal (without giving any reason or penalty).
To exercise his right of withdrawal, the consumer Customer shall inform Place des Arts of his decision to withdraw on a durable medium either in a statement drafted in his own words without any ambiguity (letter sent by post or e-mail) or using the following standard form.
The consumer Customer may also use the following standard form without this being mandatory:
To the attention of PLACE DES ARTS, 3 rue de Téhéran 75008 Paris, France:
I/We (*) hereby give notice that I/We withdraw from my/our contract of sale of the following goods/provision of the following service:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified in writing):
Date:
(*) Delete as appropriate
Refusal to take delivery of the Work or the sole return of the Work without any declaration does not itself constitute the exercise of the right of retraction.
Order return
As from receipt of the notification of exercise of his right of withdrawal, the Customer has fourteen (14) days at the latest to return all or part of the Order.
The costs of return delivery are bearded by the consumer Customer.
The Customer is invited to follow the instructions given by Place des Arts to pack and return the Work(s):
- The Client must return the Work in its original packaging;
- The Client must implement the instructions given by Place des Arts;
- The Client must take all necessary measures to return the Work in its original condition.
All returned Works must conform to the condition in which the Work was sold.
Upon receipt of the package, Place des Arts will open the package and carefully examine the condition of the returned Work. In the event of obvious negligence in the packaging of the Works, Place des Arts reserves the right to have the parcel opened by a bailiff at the expense of the client.
Works that are damaged or soiled due to the Customer's negligence in the packaging and transport of the Work will not be taken back by Place des Arts and cannot be reimbursed.
Reimbursement conditions
Place des Arts will reimburse the consumer Client for the price of the returned Artwork as well as the initial delivery charges within fourteen (14) days of receipt of the Artwork.
Reimbursement will be made with the same payment method as used by the consumer Client, unless expressly requested. In any event, this refund will not cause any further costs for the consumer Customer.